Customer Solutions Coordinator - City of Austin

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Posting Title: Customer Solutions Coordinator
Job Requisition Number: COA079762
Position Number: 109831
Job Type: Full-Time
Division Name: City Clerk

Minimum Qualifications

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience.

  • Experience may substitute for education up to four (4) years.

Licenses or Certifications:
None.

Notes to Applicants

Overview of the position:

The Office of the City Clerk (OCC) supports the City’s goal of transparency by preserving and providing public access to Council-approved documents, promoting City-wide compliance with records retention laws and facilitating the legislative process.

The Customer Solutions Coordinator will be responsible for developing and delivering high-volume web-based and in person trainings to individuals. This will be accomplished by researching cutting edge techniques in adult learning methods in order to develop trainings that are in line with the City Clerk’s scope.

Pay Range: $21.48 – $27.33
Hours: Monday – Friday, 8:00 a.m – 5:00 p.m.
Job Close Date: 03/19/2019
Type of Posting: External
Department: City Clerk
Regular/Temporary: Regular
Grant Funded or Pooled Position: Not Applicable
Category: Technical
Location: 301 W. Second Street

Preferred Qualifications

  • Ability to develop and conduct training sessions on a variety of topics and services including designing and implementing web-based trainings.

  • Ability to effectively negotiate with customer solutions to resolve complex customer service issues. 

  • Experience with developing and implementing enterprise-wide policies.

  • Strong customer service orientation. Ability to establish and maintain good working relationships with the public and City employees at all levels. 

  • Skill in analysis, decision making, and problem solving. Ability to keep up-to-date with emerging technologies and apply this knowledge to daily activities.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Communicates, mediates, and negotiates with customers to resolve complex customer service issues.

  2. Initiates the resolution of customer service issues.

  3. Recommends, anticipates, resolves, and facilitates improvements to service delivery deficiencies.

  4. Coordinates and trains personnel in effective communication/customer service/service delivery topics.

  5. Provides information to citizens, individually and in groups, regarding organization, service array, operations, laws, policies and procedures.

  6. Communicates with department, city public information and public education staff to promote core information/issue themes on community-wide level.

  7. Assists in policy/procedure development and implementation processes.

  8. Produces memos, letters, reports, other written material, or audio/visual material.

Responsibilities- Supervision and/or Leadership Exercised:
None.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of city practice, policy, procedure, statutes, and ordinances.

  • Skill in oral and written communication.

  • Skill in using computers and related software applications.

  • Skill in handling multiple tasks and prioritizing.

  • Skill in handling conflict and uncertain situations.

  • Skill in data analysis and problem solving.

  • Ability to work with frequent interruptions and changes in priorities.

  • Ability to train others.

  • Ability to quickly recognize and analyze irregular events.

  • Ability to establish and maintain effective communication and working relationships with city employees and the public.

Criminal Background Investigation: This position does not require a Criminal Background Investigation
EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires Graduation from an accredited four-year college or university with major course work in a field related to the job, plus three (3) years of related experience. Experience may substitute for education up to four (4) years. Do you meet the requirements for this position?

    • Yes

    • No

  2. * Describe your experience in presenting information, developing educational programs or conducting training sessions. This may include “in-person” training, webinars, or computer-based training programs.

    (Open Ended Question)

  3. * Briefly describe your experience with developing and implementing enterprise-wide policies and procedures.

    (Open Ended Question)

  4. * Briefly describe your experience with developing and negotiating solutions to complex customer service issues which require being creative or adaptable to meet the needs of the customer.

    (Open Ended Question)

  5. * Describe your experience with developing and implementing web-based trainings.

    (Open Ended Question)

Government Information Analyst I-III - Texas State Library and Archives Commission

Click here to learn more about analyst positions I-III and apply.

Government Information Analyst I- III (00004193) 

Organization: LIBRARY AND ARCHIVES COMMISSION 

Primary Location: Texas-Austin 

Work Locations: Lorenzo de Zavala Bldg 1201 Brazos St  Austin 78701 

Job: Business and Financial Operations 

Employee Status: Regular 

Schedule: Full-time Standard Hours Per Week: 40.00 

State Job Code: 1570 1571, 1572 

Salary Admin Plan: B 

Grade: 17 18,19 

Salary (Pay Basis): 3,350.00 - 3,900.00 (Monthly) 

Number of Openings: 3 

Overtime Status: Non-exempt 

Job Posting: Jan 28, 2019, 3:38:48 PM 

Closing Date: Feb 8, 2019, 11:59:00 PM 

Description

TSLAC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services, programs, or activities. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TSLAC Human Resources office by calling 512-463-5474.
Applications submitted to TSLAC may be subject to public disclosure, upon request, pursuant to the Texas Public Information Act.

OTHER REQUIREMENTS AND INFORMATION

Occasional overtime work, including nights, weekends, and holidays may be required.
Overnight travel and travel by personal vehicle and commercial air required.
Complete college transcripts and technical writing samples must be submitted at time of application including at least one training module that was developed or delivered.
A 15-minute instructional presentation, on a non-records management subject of the applicant's choice, will be conducted at the time of interview.
Must have valid motor vehicle operator's license or obtain Texas license within 30 days of employment.
Copy of valid auto insurance card and driving record required of selected applicant.
Ability to work in a non-smoking environment.

SUPERVISION

Reports to Manager, Records Management Assistance
No supervisory responsibility

Records Coordinator II - Right of Way Division - TXDot

Click here to learn more and apply.

Job Title

Records Coordinator II - Right of Way Division

Description:

Location

$34,918.00 – $55,130.00 yearly

AUSTIN

Full/Part Time

Full-Time

Regular/Temporary

Regular

Overnight Travel

Never or rarely

Military Occup Specialty Code


State Classification Title:  Archivist II

Occupational Category: Library and Records 

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category. To view the MOS codes please click on link below and click on the appropriate occupational category.
 http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx  

General Description

Performs records management work by classifying, retaining, disposing, and protecting Department records for the Right of Way Division in accordance with state-mandated laws concerning document and records retention and disposition. Work requires contact with Department staff, other state agencies, contractors, and the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to supervisor.

Duties

The essential duties for this job include:

  • Logs, files, and cross-references correspondence; and verifies documents/records.

  • Scans documents for conversion to electronic imaging.

  • Maintains onsite and offsite transportation project documentation and records inventory; travels to offsite records center as needed

  • Maintains records tracking databases.

  • Assists in responding to open records requests.

  • Assists with maintaining the district/division records file plan.

  • Classifies, retains, disposes, and protects Department records.

  • Researches and responds to requests for transportation project documentation and records.

  • Organizes records storage and destruction, and completes records destruction logs and forms.

  • Communicates records and information management rules, policies, and procedures.  Performs other job responsibilities as assigned.

Competencies

The required competencies for this job include:

  • Records management principles and procedures

  • Automated records storage and database retrieval systems

  • Applicable laws, rules and regulations

  • Customer service and public relations for maintaining effective working relationships with individuals and groups

  • Analyzing and organizing business and technical data

  • The use of personal computers, applications and systems

  • Maintaining a safe working environment

  • Communicate effectively and collaborates and cooperates with others and builds effective working relationships with internal and external members to accomplish organizational goals

  • Work in an office and warehouse environment available for use by all business units

  • Protects sensitive and confidential information

Education

This job requires the following:

  • Bachelor's Degree in a related discipline.

Work Experience

This job requires the following:

  • 3 years in administrative, general clerical, library, records management, or related experience.

  • Experience can be satisfied by fulltime or prorated part-time equivalent

Administrative Assistant I (Records Assistant) - Texas Parks and Wildlife

Administrative Assistant I (Records Assistant)

Salary: $2,599.14 Monthly

Location: Austin, TX

Job Type: Regular Full Time

Division: Support Resources

Job Number:19-00279

Branch: RECORDS MANAGEMENT

Closing: 2/12/2019 11:59 PM Central

Work Address: TPWD Records Management, 4044 Promontory Point, Suite 1, Austin, TX 78744

Hiring Contact: Melissa Laneman, (512) 804-2545 ext. 201

General Description

Under the direction of the Records Manager, this position is responsible for administrative support to the Records Management Unit and Texas Parks and Wildlife's Records Management Officer and Records Management Program.  Provides TPWD division staff with record storage, filing, retrieval, destruction and publication assistance. Responsible for maintaining records, files, compiling reports, answering and routing calls, and creating purchase orders and ordering office supplies.  Assists with daily operational tasks and maintenance of Records Center facility.  Provides records circulation, inventory control and retrieval services for TPWD staff.  Utilizes a records storage tracking system to retrieve records, create and edit inventory, verify transactions and create labels.  Works under close supervision, with minimal latitude for the use of initiative and independent judgment.  Performs additional duties as assigned.  Complies with all Agency, Division and Branch rules, regulations and procedures. 

MINIMUM QUALIFICATIONS:
Education: Graduation from High School or GED.

Experience:

  • Two years experience in administrative support duties, clerical, inventory control work or records database;

  • Two years experience in customer service;

  • Experience with desktop computer and standard desktop software.

Licensure:       

  • If driving is required, applicant must possess a valid State driver's license.

PREFERRED QUALIFICATIONS:

Experience:

  • Experience working in records management and/or in a records storage center; 

  • Experience moving boxes and files within a records storage center;

  • Experience using a records-tracking inventory system;

  • Experience working with microfilm records;

  • Experience with operation of light to medium weight equipment such as a palletjack, shelving ladder, material carts;

  • Knowledge of Oracle or CAPPS systems.

Knowledge, Skills and Abilities

  • Knowledge of general office procedures;

  • Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, forms design principles and other office procedures and terminology;

  • Knowledge of government records retention policies and procedures;

  • Knowledge of basic accounting and purchasing procedures for State of Texas;

  • Knowledge of digital scanning, imaging application and related standards;

  • Knowledge of spreadsheet creation;

  • Skill in using MS Word, Excel and Outlook;

  • Skill in basic databases and software applications;

  • Skill in effective verbal and written communication;

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in effective interaction with staff at all levels of the department and other state agencies and organizations;

  • Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

  • Ability to accurately follow instructions;

  • Ability to compile statistics and create reports;

  • Ability to implement administrative procedures; to interpret rules, regulations, policies and to communicate effectively;

  • Ability to assist in training others;

  • Ability to work as a member of a team;

  • Ability to perform manual labor including, lifting supplies and materials up to 40 lbs.;

  • Ability to conduct work activities in accordance with TPWD safety program.

ERCOT Summer Intern 2019 - Digital Archiving

Learn more and apply here.

Our summer internship program is a paid learning experience targeting primarily for students who have a GPA of 3.0 or better and who have at least completed their sophomore year.

Graduate students are also highly encouraged to apply.

Graduate student currently in an ALA accredited MLIS or SLIS program, with a concentration or interest in Archives, Records Management, or Information Governance preferred.

The selected intern will perform work related to assessing the needs and requirements for establishing a digital archiving and preservation program at ERCOT as part of the information Governance program.  These activities will include, but are not limited to:

  • Assessment and Information Gathering - Review retention schedule & file plans to become familiar with records and information ERCOT creates and meet with relevant groups to identify the items with long term business value, potential historical, and/or ongoing research value.

  • Identify Requirements and Business Needs – Develop list of content including long-term and permanently retained business records and information or data sets with long term, historical, or research value, and identify any special formats and/or technology and access requirements relevant to that content. 

  • Research and Propose Solution – What options are available that fit ERCOT requirements, needs, and profile?  Identify hardware, software, staffing, and/or program requirements.

Preferred work schedule of the intern:

  • 40 hours a week / Monday – Friday 8AM - 5PM

  • Must be available to work onsite – Interns will not be eligible for remote work.

  • May 28, 2019 – August 9, 2019