Customer Solutions Coordinator - City of Austin


Posting Title: Customer Solutions Coordinator
Job Requisition Number: COA079762
Position Number: 109831
Job Type: Full-Time
Division Name: City Clerk

Minimum Qualifications

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience.

  • Experience may substitute for education up to four (4) years.

Licenses or Certifications:

Notes to Applicants

Overview of the position:

The Office of the City Clerk (OCC) supports the City’s goal of transparency by preserving and providing public access to Council-approved documents, promoting City-wide compliance with records retention laws and facilitating the legislative process.

The Customer Solutions Coordinator will be responsible for developing and delivering high-volume web-based and in person trainings to individuals. This will be accomplished by researching cutting edge techniques in adult learning methods in order to develop trainings that are in line with the City Clerk’s scope.

Pay Range: $21.48 – $27.33
Hours: Monday – Friday, 8:00 a.m – 5:00 p.m.
Job Close Date: 03/19/2019
Type of Posting: External
Department: City Clerk
Regular/Temporary: Regular
Grant Funded or Pooled Position: Not Applicable
Category: Technical
Location: 301 W. Second Street

Preferred Qualifications

  • Ability to develop and conduct training sessions on a variety of topics and services including designing and implementing web-based trainings.

  • Ability to effectively negotiate with customer solutions to resolve complex customer service issues. 

  • Experience with developing and implementing enterprise-wide policies.

  • Strong customer service orientation. Ability to establish and maintain good working relationships with the public and City employees at all levels. 

  • Skill in analysis, decision making, and problem solving. Ability to keep up-to-date with emerging technologies and apply this knowledge to daily activities.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Communicates, mediates, and negotiates with customers to resolve complex customer service issues.

  2. Initiates the resolution of customer service issues.

  3. Recommends, anticipates, resolves, and facilitates improvements to service delivery deficiencies.

  4. Coordinates and trains personnel in effective communication/customer service/service delivery topics.

  5. Provides information to citizens, individually and in groups, regarding organization, service array, operations, laws, policies and procedures.

  6. Communicates with department, city public information and public education staff to promote core information/issue themes on community-wide level.

  7. Assists in policy/procedure development and implementation processes.

  8. Produces memos, letters, reports, other written material, or audio/visual material.

Responsibilities- Supervision and/or Leadership Exercised:

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of city practice, policy, procedure, statutes, and ordinances.

  • Skill in oral and written communication.

  • Skill in using computers and related software applications.

  • Skill in handling multiple tasks and prioritizing.

  • Skill in handling conflict and uncertain situations.

  • Skill in data analysis and problem solving.

  • Ability to work with frequent interruptions and changes in priorities.

  • Ability to train others.

  • Ability to quickly recognize and analyze irregular events.

  • Ability to establish and maintain effective communication and working relationships with city employees and the public.

Criminal Background Investigation: This position does not require a Criminal Background Investigation

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires Graduation from an accredited four-year college or university with major course work in a field related to the job, plus three (3) years of related experience. Experience may substitute for education up to four (4) years. Do you meet the requirements for this position?

    • Yes

    • No

  2. * Describe your experience in presenting information, developing educational programs or conducting training sessions. This may include “in-person” training, webinars, or computer-based training programs.

    (Open Ended Question)

  3. * Briefly describe your experience with developing and implementing enterprise-wide policies and procedures.

    (Open Ended Question)

  4. * Briefly describe your experience with developing and negotiating solutions to complex customer service issues which require being creative or adaptable to meet the needs of the customer.

    (Open Ended Question)

  5. * Describe your experience with developing and implementing web-based trainings.

    (Open Ended Question)

Government Information Analyst I-III - Texas State Library and Archives Commission

Click here to learn more about analyst positions I-III and apply.

Government Information Analyst I- III (00004193) 


Primary Location: Texas-Austin 

Work Locations: Lorenzo de Zavala Bldg 1201 Brazos St  Austin 78701 

Job: Business and Financial Operations 

Employee Status: Regular 

Schedule: Full-time Standard Hours Per Week: 40.00 

State Job Code: 1570 1571, 1572 

Salary Admin Plan: B 

Grade: 17 18,19 

Salary (Pay Basis): 3,350.00 - 3,900.00 (Monthly) 

Number of Openings: 3 

Overtime Status: Non-exempt 

Job Posting: Jan 28, 2019, 3:38:48 PM 

Closing Date: Feb 8, 2019, 11:59:00 PM 


TSLAC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services, programs, or activities. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TSLAC Human Resources office by calling 512-463-5474.
Applications submitted to TSLAC may be subject to public disclosure, upon request, pursuant to the Texas Public Information Act.


Occasional overtime work, including nights, weekends, and holidays may be required.
Overnight travel and travel by personal vehicle and commercial air required.
Complete college transcripts and technical writing samples must be submitted at time of application including at least one training module that was developed or delivered.
A 15-minute instructional presentation, on a non-records management subject of the applicant's choice, will be conducted at the time of interview.
Must have valid motor vehicle operator's license or obtain Texas license within 30 days of employment.
Copy of valid auto insurance card and driving record required of selected applicant.
Ability to work in a non-smoking environment.


Reports to Manager, Records Management Assistance
No supervisory responsibility

Records Coordinator II - Right of Way Division - TXDot

Click here to learn more and apply.

Job Title

Records Coordinator II - Right of Way Division



$34,918.00 – $55,130.00 yearly


Full/Part Time




Overnight Travel

Never or rarely

Military Occup Specialty Code

State Classification Title:  Archivist II

Occupational Category: Library and Records 

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category. To view the MOS codes please click on link below and click on the appropriate occupational category.  

General Description

Performs records management work by classifying, retaining, disposing, and protecting Department records for the Right of Way Division in accordance with state-mandated laws concerning document and records retention and disposition. Work requires contact with Department staff, other state agencies, contractors, and the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to supervisor.


The essential duties for this job include:

  • Logs, files, and cross-references correspondence; and verifies documents/records.

  • Scans documents for conversion to electronic imaging.

  • Maintains onsite and offsite transportation project documentation and records inventory; travels to offsite records center as needed

  • Maintains records tracking databases.

  • Assists in responding to open records requests.

  • Assists with maintaining the district/division records file plan.

  • Classifies, retains, disposes, and protects Department records.

  • Researches and responds to requests for transportation project documentation and records.

  • Organizes records storage and destruction, and completes records destruction logs and forms.

  • Communicates records and information management rules, policies, and procedures.  Performs other job responsibilities as assigned.


The required competencies for this job include:

  • Records management principles and procedures

  • Automated records storage and database retrieval systems

  • Applicable laws, rules and regulations

  • Customer service and public relations for maintaining effective working relationships with individuals and groups

  • Analyzing and organizing business and technical data

  • The use of personal computers, applications and systems

  • Maintaining a safe working environment

  • Communicate effectively and collaborates and cooperates with others and builds effective working relationships with internal and external members to accomplish organizational goals

  • Work in an office and warehouse environment available for use by all business units

  • Protects sensitive and confidential information


This job requires the following:

  • Bachelor's Degree in a related discipline.

Work Experience

This job requires the following:

  • 3 years in administrative, general clerical, library, records management, or related experience.

  • Experience can be satisfied by fulltime or prorated part-time equivalent

Administrative Assistant I (Records Assistant) - Texas Parks and Wildlife

Administrative Assistant I (Records Assistant)

Salary: $2,599.14 Monthly

Location: Austin, TX

Job Type: Regular Full Time

Division: Support Resources

Job Number:19-00279


Closing: 2/12/2019 11:59 PM Central

Work Address: TPWD Records Management, 4044 Promontory Point, Suite 1, Austin, TX 78744

Hiring Contact: Melissa Laneman, (512) 804-2545 ext. 201

General Description

Under the direction of the Records Manager, this position is responsible for administrative support to the Records Management Unit and Texas Parks and Wildlife's Records Management Officer and Records Management Program.  Provides TPWD division staff with record storage, filing, retrieval, destruction and publication assistance. Responsible for maintaining records, files, compiling reports, answering and routing calls, and creating purchase orders and ordering office supplies.  Assists with daily operational tasks and maintenance of Records Center facility.  Provides records circulation, inventory control and retrieval services for TPWD staff.  Utilizes a records storage tracking system to retrieve records, create and edit inventory, verify transactions and create labels.  Works under close supervision, with minimal latitude for the use of initiative and independent judgment.  Performs additional duties as assigned.  Complies with all Agency, Division and Branch rules, regulations and procedures. 

Education: Graduation from High School or GED.


  • Two years experience in administrative support duties, clerical, inventory control work or records database;

  • Two years experience in customer service;

  • Experience with desktop computer and standard desktop software.


  • If driving is required, applicant must possess a valid State driver's license.



  • Experience working in records management and/or in a records storage center; 

  • Experience moving boxes and files within a records storage center;

  • Experience using a records-tracking inventory system;

  • Experience working with microfilm records;

  • Experience with operation of light to medium weight equipment such as a palletjack, shelving ladder, material carts;

  • Knowledge of Oracle or CAPPS systems.

Knowledge, Skills and Abilities

  • Knowledge of general office procedures;

  • Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, forms design principles and other office procedures and terminology;

  • Knowledge of government records retention policies and procedures;

  • Knowledge of basic accounting and purchasing procedures for State of Texas;

  • Knowledge of digital scanning, imaging application and related standards;

  • Knowledge of spreadsheet creation;

  • Skill in using MS Word, Excel and Outlook;

  • Skill in basic databases and software applications;

  • Skill in effective verbal and written communication;

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in effective interaction with staff at all levels of the department and other state agencies and organizations;

  • Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

  • Ability to accurately follow instructions;

  • Ability to compile statistics and create reports;

  • Ability to implement administrative procedures; to interpret rules, regulations, policies and to communicate effectively;

  • Ability to assist in training others;

  • Ability to work as a member of a team;

  • Ability to perform manual labor including, lifting supplies and materials up to 40 lbs.;

  • Ability to conduct work activities in accordance with TPWD safety program.

ERCOT Summer Intern 2019 - Digital Archiving

Learn more and apply here.

Our summer internship program is a paid learning experience targeting primarily for students who have a GPA of 3.0 or better and who have at least completed their sophomore year.

Graduate students are also highly encouraged to apply.

Graduate student currently in an ALA accredited MLIS or SLIS program, with a concentration or interest in Archives, Records Management, or Information Governance preferred.

The selected intern will perform work related to assessing the needs and requirements for establishing a digital archiving and preservation program at ERCOT as part of the information Governance program.  These activities will include, but are not limited to:

  • Assessment and Information Gathering - Review retention schedule & file plans to become familiar with records and information ERCOT creates and meet with relevant groups to identify the items with long term business value, potential historical, and/or ongoing research value.

  • Identify Requirements and Business Needs – Develop list of content including long-term and permanently retained business records and information or data sets with long term, historical, or research value, and identify any special formats and/or technology and access requirements relevant to that content. 

  • Research and Propose Solution – What options are available that fit ERCOT requirements, needs, and profile?  Identify hardware, software, staffing, and/or program requirements.

Preferred work schedule of the intern:

  • 40 hours a week / Monday – Friday 8AM - 5PM

  • Must be available to work onsite – Interns will not be eligible for remote work.

  • May 28, 2019 – August 9, 2019

Records Management Manager - Pioneer Natural Resources

CLICK HERE to apply or for more information

Job Summary:

The Records Management Manager is responsible for the corporate-wide management of the company’s information in compliance with records management best practices, legal and regulatory requirements, and business needs.     Partners with business units throughout the company to assist in providing solutions for managing physical and digital records as well as preserving vital records according to established policies and procedures.    Develops comprehensive policies and procedures to document organizational RIM practices. Maintains the corporate retention schedule and associated legal research documentation.  Serves as a subject matter expert for records management and legal considerations for the OnBase content management system and any line of business systems introduced or retired.  Plays a critical role in managing the integration and transfer of records and information for internal reorganizations, mergers, acquisitions, and divestitures.

Job Duties:

  • Develop policies and procedures and conduct legal research to create and maintain the corporate records retention schedule.  Provide company-wide training on the Information Management Policy.

  •  Provide guidance and recommendations regarding records management and legal considerations for the content management system and any line of business systems introduced or retired.

  • Ensure compliance with corporate retention policies and manage the disposition process for records that have met retention requirements and are held in custody.  Assist in review of data for terminated or transferred employees.

  • Take a lead role in conducting department reviews of digital and hard copy records for those records not managed by the RIM Department.  Assist in providing  guidance for more efficiently managing that information.

  • Ensure that data in the RIM Department’s custody is managed according to corporate policies while on Legal Hold.  Assist with searches for legacy data as requested by the Legal Department.


  • Bachelor’s degree required.

  • Minimum of 10 years of  records management experience with at least 5 years in a comparable position.  Oil and gas industry experience preferred.

  • Certification CRM highly preferred.

  • Certified Records Manager designation strongly preferred.

  • Must have very solid understanding of database systems and records and information management software including but not limited to document management systems, imaging and workflow systems, ediscovery software, and records management tracking software.  Must have actual hands on experience with selection, configuration, and administration of these systems.

  • Solid understanding of ISO 15489 standards and federal and state regulations that impact retention and ediscovery required.

Pioneer Natural Resources is an EEO/AA-M/F/disability/veteran Employer.

Project Manager II - Health and Human Services


Posting Type: Open to All Applicants
Category: Business and Financial Operations
FLSA Exempt/Non-Exempt: Non-Exempt
Agency: Health & Human Services Comm
Department: Policy Development Support
Job Title: Project Manager II
Posting Number: 392261
Full Time/Part Time: Full Time
Regular/Temporary: Regular
Job Location: 4900 N LAMAR BLVD
Contact: Access HR Service Center Telephone: 888-894-4747
Salary Range:$4,301.16 - $7,039.91
Salary Group: B22
Shift: Days (First)
Travel: 10%
Closing Date: 09/07/2018

Job Description:
Project Manager II (Records Information Management) The primary role for the Project Manager (PM)--Records Information Manager-- is to support the organization and control of business related documents throughout their life cycle in the Medicaid Chip Services (MCS) Division- Records Information Management section and identify ways to improve efficiency through effective electronic and paper records storage, information flow and global records management. MCSD programs have been transformed in the past several years requiring renewed effort in communications about information management procedures; record retention and storage business practices; record systems development to support expanded staff; and the continued transformation from fee for service (FFS) to managed care. The PM will be a liaison with the HHSC Records Management Office, Enterprise IT, security, and architecture staff as well as other state agencies to address information and records management issues related to retention, litigation, and open records requests; assist with access to network and systems for authorized staff; and support the use of SharePoint for records management purposes. The Records Management PM must regularly communicate with and coordinate staff across MCSD. The Records Management PM is also responsible for risk and cost assessments to determine impacts and budgets practices governing electronic or paper records practices must be adjusted. The position is required to analyze inefficiencies in records management processes and methods for improvements through adherence to HHSC project protocol and in compliance with federal and state regulations.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Leads the transformation of MCSD records and information management (RIM) processes and evaluates challenges posed by electronic records. Performs project management to improve records management practices across MCSD, including identification, analysis, documentation, evaluation, and privacy/security issues using accepted project and information/records management methodologies. Surveys staff and analyzes current records management practices to update retention schedules. Performs risk analysis to determine consequences of making or not making changes to records management practices. Some of the projects this position will work on include: the reduction of paper intensive filing systems; assisting in the implementation of file plans; addressing communications and information distribution issues; monitoring adherence to RIM policy and procedures; and assessing MCS compliance with business requirements. This will require establishing methods and timelines to comply with state and federal rule changes. (30%) A major PM responsibility is to work at the HHS Enterprise level with the IT liaisons, security, and architecture staff in finding and choosing appropriate technology tools to enhance productivity and improve the records management practices, including the adaptation to new technology tools. Develops records management project budgets and timelines for implementation. This position will need to be able to translate the significance of new tools and persuade program staff to be more efficient by using different electronic records management systems like the use of SharePoint sites for storage versus network drives. Develop requirements and obtain IT security clearance for technology tools along with necessary licenses like the current search application used for monitoring and retrieval of records. The position acts as project manager and/or site owner in projects to implement SharePoint sites and other applications ensuring adoption of the technology tool. (30%) Communicates regularly with management and educates program staff on new records management systems. Mentors MCS staff interested in being RIM professionals and provides program representatives with the knowledge to implement RIM program procedures and best practices. Prepares a variety of written communications; including: proposals, reports, summary documents, presentations, and project management tracking documents including evaluations. Facilitates meetings on overall processes and specific projects and prepares meeting summaries. Develops and maintains procedures and guidance in accordance with state, federal, and business rules and regulations. This will involve standardizing information to fit new and existing MCS record information management processes and completed projects and initiatives. (25%) Trains staff on information management technology, records management practice adjustments, and information management systems supporting effective electronic and paper records maintenance and retention. Allows time to explain necessary systemic changes, assists with adoption, evaluates implementation, and addresses gaps in performance. There are close to 1100 people in MCS so planning and coordinating training, adoption, and evaluating quality is a complex and time consuming process requiring consistent management. (10%) Performs other duties as assigned. (5%)

Knowledge Skills Abilities:
Knowledge of project and record management processes and principles including assessing records management practices, performing risk management related to records storage, retention, security, including cost analysis and developing recommendations for improvement. Strong skills in the use of Microsoft Office applications and SharePoint. Skill in facilitating meetings and ensuring participants meet their deliverables. Strong written and verbal communication skills including the ability to prepare and deliver training materials on records management and the technologies that support records management. Ability to plan, assign, and/or supervise the work of others. Ability to manage multiple assignments/ projects, coordinate work of others, prioritize workload and meet deadlines. Ability to evaluate, develop and interpret policies and procedures. Ability to develop and communicate records management tools such as tracking systems. Ability to exercise sound judgement in making critical decisions.

Registration or Licensure Requirements:
Certified Records Manager Preferred

Initial Selection Criteria:
Bachelor's degree or associates degree in records management or related area of study or a minimum of three years professional experience in records information management.

Additional Information:

MOS Code:
Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Project Manager II Business Information Practices - HHSC

Health and Human Services Commission - Medicaid Chip Services (MCS) is hiring for a Project Manager II to support the organization and control of business related documents throughout their life cycle in the Medicaid Chip Services (MCS) Division and identify ways to improve efficiency through effective information flow and management.

Job Title: Project Manager II

Department: Policy Development Support

Location: 4900 N Lamar Boulevard

Salary Range: $4,301.16- $7,039.91

Job Close Date: 8/15/2018

Click here to learn more and apply.

Records Analyst - Travis County


Records Analyst

Salary: $42,382.08 - $47,465.60 Annually
Location: Austin, TX
Job Type: Full Time
Department: Juvenile Probation
Job Number: 18-04523
Closing: 8/12/2018 11:59 PM Central

Job Summary

Under general supervision, performs and coordinates department records and information management function. Conducts inventories and high level analysis to determine departmental record-keeping requirements. Develops and administers retention schedules. Consults with County departments and the public in matters related to both active and inactive records. Creates and maintains computerized records and electronic tracking systems, and implements office procedures for these systems. Coordinates transition of inactive records to final disposition.

This is the third in a series of four record analyst-related job classifications within the Professional Support job family. This classification exercises independent judgment to fulfill duties pertaining to operations of Records Management. This classification performs duties pertaining to records analysis, storage and management and also performs other complex office duties. This classification is distinguished from the Records Analyst Supervisor in that incumbents typically have less responsibility and performs moderate to highly complex office duties requiring a mid- level of knowledge, skills and abilities.

Duties and Responsibilities

  • Supervises, plans, and directs staff members of the Records unit. Assigns and delegates work, monitors workflow and deadlines, develops performance standards, and resolves problems. Evaluates performance, makes personnel recommendations, and trains staff. Supervises and coordinates activities and functions of the off-site records unit. Analyzes workload, performance measures, resources, and customer needs in order to evaluate operations and makes recommendations for improvement. Serves as liaison between department and various other departments, agencies, private companies, and the public.
  • Receives, authenticates, maintains, disseminates, and tracks departmental records and information. Assigns, oversees, and documents the sealing or destruction of records as mandated by establishing procedures. Provides plain or certified copies of records upon request. Interacts with the general public by handling higher-level records requests. Responds to requests in person, by mail, and by telephone in accordance with established policies, procedures and regulations.
  • Examines and evaluates records-management systems to improve existing methods for efficient handling, protection, and disposition of records and information. Reviews records and reports to determine proper media (paper, microfilm), reproduction processes, and electronic data processing required. Recommends changes or modifications in procedures, utilizing knowledge of departmental processes, uniform coding systems and filing methods. Provides policy, procedural, and technical advice on complex records management issues.
  • Conducts inventories and performs analysis to determine departmental recordkeeping requirements. Evaluates and assesses long-term security of departmental documents and document management systems, implements security goals and objectives in the development and enhancement of electronic workflow and filing systems.
  • Coordinates the conversion of digital images to microfilm and the maintenance of microfilm libraries and inventory. Prepares documents for imaging, operates electronic scanning equipment, and converts scanned material to digital format. Performs image validation to ensure all documents are imaged and indexed correctly. Ensures safety, security, and confidentiality of digitized records.
  • Compiles and maintains statistical reports to track data, extracting and compiling data from multiple databases. Maintains production reports. Edits and inspects documents to ensure the integrity of the document. Implements quality control procedures for all records.
  • Reviews records retention policies and schedules to determine timetables for transferring active records to inactive or archival storage, for reducing paper records to micrographic form, or for destroying obsolete or unnecessary records. Monitor the storage and disposition of records according to approved retention schedules and to ensure compliance with all applicable Federal, State and local regulations. Coordinates of-site records storage, including contracts with storage providers. Makes technical recommendations relating to the design and operations of off-site records storage.
  • Coordinates and supervises special projects (disaster recovery, inventories), serving on committees as needed. Maintains complex administrative functions for electronic retrieval, dissemination, tracking, and retention of records. Prepares calendars and schedules, policies and procedures, and new processes to ensure accurate and efficient management of records documents.
  • Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:
Bachelor's degree in Records Management, Business Administration, Information Systems or a directly related field AND two (2) years of professional records management, library science or management information systems experience;


Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
None required.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Federal, State, Local and County laws, rules, regulations and guidelines applicable to records management.
  • Sources of information and records, including public databases, governmental statistical data, and official States, County, and City data.
  • Standard practices and techniques of records management, including file management techniques.
  • Principles and procedures of record keeping.
  • Records and Information Management technologies.
  • Computer equipment to include word processing, spreadsheets, databases and records management software applications.
  • Business letter writing, grammar and punctuation, and report preparation.
  • May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

  • Interpreting a variety of instructions furnished in written, verbal, diagram, or schedule form.
  • Using basic arithmetic, including calculating figures such as proportions, percentages, areas and volume.
  • Evaluating value and type of documents.
  • Problem-solving and decision-making.
  • Conducting records inventory.
  • Conducting research.
  • Interacting with the public and providing customer service.
  • Both verbal and written communication.

Ability to:

  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulation.
  • Communicate effectively, present information and respond to questions.
  • Maintain databases.
  • Calculate figures such as proportions, percentages, area and volume.
  • Apply concepts of basic algebra and geometry.
  • Compile and analyze data, and to write clear and comprehensive reports, business correspondence and procedure manuals.
  • Interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
  • Establish and maintain effective working relationships with departmental support staff, other County employees and officials, representatives of outside agencies, clientele, attorneys, judges and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, carrying, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting, lifting moderately heavy equipment or boxes to perform the essential functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8:00 AM to 5:00 PM; Monday through Friday

Department: Juvenile Probation

Location: 2515 S. Congress Ave., Austin

Drug Test Required
Typing Test Required
Criminal, Driving, Education and Employment Background Check Required.