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HD Program Specialist III

Monday, October 31, 2022 2:30 PM | Crystal Koutz (Administrator)

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HD Program Specialist III


Williamson County and Cities Health District


Executive Leadership Team


$21,122 - $34,480 Annually


Part Time > Up To 20 Hours A Week

Hybrid (Onsite & Remote)


355 Texas Avenue, Round Rock, Texas 78664


This position performs complex records management and records retention work. Work involves planning and coordinating the agency records management program, including records creation, retention, retrieval, maintenance, protection, storage, and disposition. Works under general supervision with moderate latitude for the use of initiative and independent judgment.


Graduation from an accredited four-year college or university in public/business administration, history, government, library/information science, or related field. Each year of records management work experience over the required minimum may be substituted for one year (30 semester hours) of required college credit. Certified Records Analyst (CRA) designation, Certified Records Manager (CRM) designation or Information Governance Professional (IGP) designation preferred. Two (2) years of full-time, recent records management experience, including experience developing, maintaining and/or implementing records retention schedules preferred. Experience in general electronic records management and digitation of records required. Experience using MS Office and MS SharePoint required. Experience in a government or public utility setting is highly desirable. CPR certified or willingness to obtain. Valid Texas driver’s license and access to reliable transportation to all assigned work locations.


Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed without posing a direct threat to health or safety of themselves or others. Knowledge and experience working with structured, semi-structured, and unstructured data. Dependable team player, able to provide and follow written and/or oral instructions, with excellent judgement about when escalation is necessary or appropriate Ability to identify and analyze complex data-related issues to recommend solutions. Excellent organizational skills including record keeping, data collection, and system information. Time management skills, including the ability to set priorities, flexible with changes in requirements and meeting deadlines Ability to handle pressure in a constructive and positive manner and provide creative resolution of problems as they arise. Ability to maintain confidentiality of information, treats sensitive matters with discretion and diplomacy Ability to work in a collaborative manner Ability to establish goals and objectives, policies, and procedures that support a strategic plan Skill in using a computer, including but not limited to Microsoft Office Professional and Microsoft SharePoint Ability to prioritize activities and manage multiple responsibilities.


Pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Job descriptions list the specific tasks to be accomplished by the position the employee is filling at WCCHD. The WCCHD Employee Responsibilities are a set of general expectations for employees about how they should work with each other and the public we serve. Each employee must sign and acknowledge that they have been informed, understand, and agree to abide by these expectations. Violation of these responsibilities may lead to implementation of WCCHD’s disciplinary procedures. Analytical/Assessment Develops, organizes, and assists in maintaining the agency’s records retention schedules. Identifies procedural and technical inefficiencies and recommends solutions. Inventories records, researches retention requirements, studies needs and processes and prepares lists, analyses, and reports in accordance with agency needs, known requirements and good records management practices. Collaborates with multiple Divisions to evaluate, develop, and update file plans and information taxonomy structures. Ensure the designation and maintenance of records management responsibilities in each Division Policy Development/Program Planning Plans and coordinates the records management scanning operations to ensure that documents are scanned according to policies and procedures. Assists with developing and maintaining records management policies, procedures, and system documentation. Assists with developing and presenting records management trainings for agency staff. Assists in the creation and nurturing of a culture of Quality Improvement (QI) within the program and division. Assists in the facilitation of QI activities, monitor staff QI activities, and supports and guides staff in their work with QI. Communication and Cultural Competency Communicates with linguistic and cultural proficiency. Engages in active listening. Identifies opportunities for and fosters cross-divisional collaboration. Ensures security and confidentiality of protected or sensitive communications Other Stay current on state and federal records management law, agency records requirements and current technology applicable to records management and related technology. May participate on a WCCHD committee or task force In the event of a public health emergency, employees may be called upon to support WCCHD’s response in ways that are outside the usual scope of their job responsibilities. This may involve working hours that are outside the employee’s usual work hours. Employees will not be required to perform duties that are outside of their competence or professional licensure.


Environmental Factors: If on-site, works mostly in a well-lighted, air-conditioned office. May work in various WCCHD offices around the county and in a variety of community locations, including virtual/work-from-home, as needed. Occasional work activities may be outdoors and, therefore, employee will be exposed to heat and cold. May have extensive contact with the public. May have contact with persons who may be infected with contagious diseases. Certain immunizations and/or TB skin test may be required. Tobacco/vapor-free workplace. Direct Supervisor of: 0 FLSA Classification: Non-Exempt Location and Hours: 355 Texas Avenue, Round Rock/Virtual; general hours 8:00 am – 5:00 pm, M-F. Position is eligible for full-time telecommuting and/or flexible schedule. While eligible for full-time remote work, may be required to be onsite periodically (i.e., employer needs, training, emergency response efforts). Job Performance Evaluation: The employee will be evaluated at least annually, but more often if warranted.

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The Austin ARMA Chapter is chartered under ARMA International.  ARMA International is a not-for-profit association and the leading authority on managing records and information.  The Austin ARMA Chapter operates in the beautiful capital of Texas and the chapter is part of the Southwest Region of ARMA International.

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