AUSTIN ARMA CHAPTER

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Jobs @ City of Austin | Business Process Specialist (austincityjobs.org)

Job Type

Full-Time

Division Name

City Clerk-Records Center

Minimum Qualifications

Education and/or Equivalent Experience: 

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants

The Office of the City Clerk requires that you be in person, with the opportunity of two days of telework per week upon completion of probationary period.

Applicants must have experience in working in cross functional teams, knowledge of training methodologies and techniques. This position provides consulting services to other City Departments on professional records and information management theory, best practices, principles, standards, industry trends, technologies, and compliance requirements. Working directly with City Departments to analyze the data retained by each office, evaluate business processes to ensure compliance with both Records Management and Security requirements. Will work closely with the Chief Information Security Office on a variety of projects including data classification as well as with the Law Department, IT Management, Austin History Center, etc. to implement Information Governance practices and recommendations.

In this position, the ideal candidate must have the following preferred experience and will be responsible for the following activities.

• Ability to demonstrate innovation, adaptability, and business sense in decision making.
• Ability to write formal policy and procedure documentation.
• Assist in planning, executing, and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develop and maintain databases to support data analysis and research findings for business projects.
• Assist in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Write reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicate project/process status.
• Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support.

Pay Range

$28.71 – $35.88

Job Close Date

01/13/2023

Preferred Qualifications

Preferred Experience:

• Experience in leading analysis and evaluation of the effectiveness of record-keeping operations City-wide using knowledge of professional information governance and management theory, best practices, principles and standards, industry trends, compliance requirements, and legal retention requirements.
• Experience in providing technical and best practice recommendations and participates in the development and information of the City-wide records and information management program including indexing, archival, retention, disposition, and classification policies, standards, and procedures.
• Knowledge of document management systems, document scanning technologies, content management systems, databases, and department/enterprise business applications.

Certification in Information Governance/Information Management (Certified Records Manager, Information Governance Professional, Certified Information Professional or similar certification) is preferred.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Responsibilities – Supervision and/or Leadership Exercised:

None.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
•  Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.

Ability to work independently and with teams.

 Criminal Background Investigation

This position does not require a Criminal Background Investigation

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.