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Records Manager (Program Specialist IV)

Friday, March 03, 2023 12:43 PM | Crystal Koutz (Administrator)

Records Manager (Program Specialist IV)

Health and Human Services Commission

Closing Date: 03/08/2023


Job Description:

What Will You Be Doing?

As a Records Manager guided by Health and Human Services Commission (HHSC) leadership, you’ll play a vital role in ensuring the proper management and maintenance of important records for the Department of State Health Services (DSHS). With moderate independence and the ability to use your initiative and judgement, you’ll serve as the go-to expert for records management at DSHS. As the primary point of contact for DSHS records management issues, you’ll provide technical assistance, training, and guidance to DSHS employees, helping them navigate complex policies and procedures.

Your ability to analyze legislation and develop records management policies will put you on the forefront of ensuring the agency's records management functions comply with the latest regulations. Your expertise and guidance will ensure that critical information is well-maintained and readily accessible, making a real impact on the success of DSHS. 


Essential Job Functions:

How Will You Do It?

As a Records Manager for DSHS, you’ll ensure the proper management and maintenance of its records. By maintaining the DSHS Records Retention Schedule, you’ll play a critical role in coordinating regular reviews and making recommendations to improve the effectiveness of records retention policies.

Your expertise and training skills will be essential as you design and deliver internal training sessions, providing your colleagues with the knowledge and tools they need to succeed in records management.

As the central contact for DSHS records management issues, you’ll provide complex and extensive consultative and technical assistance, responding to routine questions and guiding employees on a range of topics such as managing electronic records, risk management, and effective utilization of off-site storage.

Your contributions to special projects and workgroups will help shape the agency's standards, policies, and procedures for handling and maintaining state records in compliance with state and federal law and best practices.

Your other duties, including monitoring the DSHS records inbox, processing and inventorying records, and traveling to assist programs, will help ensure the smooth operation of the records management function. With your passion for records management, attention to detail, and dedication to your work, you will be making a real difference in the success of DSHS and HHSC. 


Knowledge Skills Abilities:

How Do You Qualify?

Here are some of the tools you’ll bring to begin your successful career as a records manager:

  •      Knowledge of state and federal records management laws, rules, regulations, and guidelines
  •      Knowledge of standard practices and techniques of records management, including file management
  •      Skill in verbal and written communication
  •      Skill in organization and planning
  •      Skill in reading and interpreting technical procedures and government regulations and policies
  •      Skill in performing detail-orientated tasks with high degree of accuracy
  •      Skill in training adult learners.
  •      Ability to travel to other Austin office locations and occasionally other agency locations throughout the state 


Registration or Licensure Requirements:

Certified Records Manager (CRM), Certified Information Professional (CIP), Information Governance Professional (IGP), or comparable certification preferred but not required. 


Initial Selection Criteria:

Three years’ experience in records and information management. Education in records and information management or a related field may be substituted for experience. Two years' experience providing training to adult learners. Experience developing and/or interpreting policy. Familiarity with Health and Human Services preferred. 


Salary Range: $3,763.16 - $4,833.33


Additional Information:

Requisition Number 557352


Position is primarily a telework position with on-site work one day per week (as needed). On-site work will include physical records projects in a warehouse environment that will require candidates to be able to lift boxes of records weighing 35-50 lbs.


Applicants selected for an interview will be asked to provide a writing sample and an example of a training document that they have developed. 


MOS Code:

OS, YN, YNS, 611X, 612X, 641X, 712X, OSS, PERS, 8U000, 16GX, 60C0, 63C0, 86M0, 86P0, 88A0, 88B0



The Austin ARMA Chapter is chartered under ARMA International.  ARMA International is a not-for-profit association and the leading authority on managing records and information.  The Austin ARMA Chapter operates in the beautiful capital of Texas and the chapter is part of the Southwest Region of ARMA International.

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